Improvements to Tax helpline to cost 4m

As the taxman promises to "improve services", HMRC tax helpline will cost £4m.

A year long trial using contractors to answer the Governments tax helpline will cost the taxpayer an estimated £4m it has been revealed.  The trial  has already caused strike action amongst tax office staff, who fear job losses.  


HMRC tax helpline has received bad publicity for unacceptable waiting times and response times.


It is estimated that 7000 call centre staff are planning strike action on 31st January 2012, the deadline for self assessment tax returns.  The call centres are anticipated to receive about 90,000 calls on that day from taxpayers with questions about their tax returns.  


HMRC has told taxpayers that the automatic £100 late submission penalty will be waived should submission of the return be delayed due to them being unable to contact the HMRC tax helpline.



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